Free Shipping:

Free shipping offers apply to orders with a shipping address in the lower 48 states only.  If you want a product that is over 70 lb shipped to Alaska or Hawaii, you will not be able to check out. Please contact us for a shipping quote and we will manually complete your order. We do not ship internationally.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. When we receive your order, we reach out to our suppliers to confirm that it is available for shipment within the specified time frame. If your item is on back-order or unavailable, we will reach out to you via email or phone and void the pre-authorization if you so desire. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within the following time frame according to brand, from the date of your order:

Lot-O-Tumbler: 2-5 business days
Gearloose, Lightning Lap: 1-2 business days
Crystalite: 2-5 business days
Gemini: 5-15 business days
Covington Engineering: 1-5 business days
Barranca Diamond: 4-6 weeks

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@lapidarymart.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@lapidarymart.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus a 15% restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

Because of the wide variety of uses and expectations from lapidary equipment and supplies, we can not guarantee satisfaction of a purchase. However, we are very happy to answer any questions you may have before purchase. It is ultimately up to the customer to make sure that they are ordering the correct dimensional and/or grit sizes of products.

If you are not satisfied with your purchase and wish to make a return, you may do so under the conditions stated above as long as the item(s) are in new, resalable condition. We can not accept returns of used equipment or supplies unless it falls under the terms of a manufacturer's warranty.

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee.
• Promotions such as rebates and buy one, get one free offers are not eligible.
• The item must be in stock on the competitors website.
• The competitor must be an online store, they may not have a retail location.
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.).
• The competitor must be an Authorized Retailer of the product in question.
• The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.