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Shipping and Returns

Free Shipping:

Free shipping offers apply to orders with a shipping address in the lower 48 states only.  If you want a product that is over 70 lb shipped to Alaska or Hawaii, you will not be able to check out. Please contact us for a shipping quote and we will manually complete your order. If you want a product of any weight shipped outside of the USA, please contact us.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email or phone. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within the following timeframe according to brand, from the date of your order:

Lot-O-Tumbler, Gearloose, Lightning Lap and Crystalite: 1-2 Business days
Gemini and Covington Engineering: 2-5 Business days
Barranca Diamond: 4-6 Weeks

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@lapidarymart.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@lapidarymart.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.